Shipping Policy

Last updated: November 2025

Thank you for shopping with us! We care about making sure your order arrives safely and on time. Please review our shipping policy below.

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Order Processing Times

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All orders are processed within 2-5 business days after purchase.

Orders are not processed, shipped, or delivered on weekends or statutory holidays.

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If we experience a high volume of orders or unexpected delays, processing times may be longer. If this happens, we will notify you by email.

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 Shipping Locations

We currently ship to: CANADA 

 

If we are unable to ship to your location, you will be contacted before your order is processed.

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 Shipping Methods & Delivery Times

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All orders are shipped via Canada Post. Shipping rates are calculated at checkout based on weight, destination, and carrier rates.

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Estimated delivery times:

Shipping MethodEstimated Delivery Time

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Standard / Expedited Parcel3–10 business days

Xpresspost (optional)2–4 business days

Priority (optional)1–2 business days

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Please note: delivery times are estimates provided by the carrier and are not guaranteed.

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 Shipping Costs

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Shipping rates are automatically calculated at checkout based on real-time carrier pricing. We do not mark up shipping fees.

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Free shipping may be offered during promotions or when minimum purchase amounts are met. Details will be shown at checkout if applicable.

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Order Tracking

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Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking to update.

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Lost, Delayed, or Damaged Packages

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We are not responsible for:

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• Packages delayed by the carrier

• Incorrect or incomplete addresses entered at checkout

• Customs or postal service delays

 

If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product so we can assist.

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Returns & Exchanges

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If your order is eligible for a return or exchange, return shipping instructions will be provided. Return shipping may be at the customer’s expense unless otherwise stated.

For more details, please review our Return & Refund Policy.

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Questions?

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If you have questions about your order or shipping, contact us:

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📧 Email: hello@konakids.ca
 

We’re here to help!